F.A.Q.

Delete and reinstall the mobile app: When launching it for the first time, allow Bluetooth access. The cover can only be connected to one phone at a time.

Connect near your cover: If an update is available, the app will guide you step by step. Follow the on-screen instructions. You may need to unplug and reconnect the power cables. If the step “Firmware installation” or “Cover verification” loops for more than 2 minutes, follow these steps:

1. Fully close the app,

2. Unplug both black power cables,

3. Wait 5 seconds,

4. Plug the cables back in, making sure they’re properly inserted,

5. Relaunch the app and repeat step 2.

The “Cover verification” phase may no longer appear — this is normal and means the board has restarted correctly. If the update still fails or the issue persists, please contact our technical support team.

Check the power supply: open the side hatch and make sure the power connections (black cables) from the solar panel (lower cable) and the battery (upper cable) are properly plugged in. If the cover still cannot be found in the app or doesn’t move, proceed to the next step.

Reinstall the mobile app: delete and reinstall it. When opening it for the first time, allow Bluetooth access. Make sure only one phone is connected to the cover, and connect while standing near it. Your cover may require an update. In that case, a banner will appear in the app. A board restart may also be necessary, simply unplug and replug the cover’s power cables. Refer to the attached vidéo for guidance.

Test without solar power: unplug the solar panel cable (lower black cable). Then try using the wired control or the Open/Close buttons:

• If the buzzer remains silent, the fuse is likely the issue (go to the next step).

• If the buzzer beeps but the cover remains still or moves erratically, the battery is probably the issue.

Replace the fuse:

• Version with 1 fuse: unplug both black cables, open the electronic box with a small screwdriver, and replace the fuse with the supplied 20A one (included in the box). Plug back in, test the cover over 1 meter using the buttons or wired control, then reconnect via the app if everything works. Plug back in and test again.

• Version with 2 fuses: open the side hatch and unplug both black power cables. First, check the battery fuse (bottom one) and replace it if it’s damaged. Plug in and test. If the issue persists, check the motor fuse (top one), replace it if needed, then reconnect the cables and relaunch the app.

If the problem persists after completing all these steps, please contact your installer.